Philippine Travels, Hotels & Travel
Ltd. (PTL)
Terms & Conditions
Section
A - Online Hotel Booking
Section B - Holiday Bookings
Section A Online Hotel booking Terms and Conditions
Booking confirmation will be sent by email. If the hotel
declines the booking, you will be notified as soon as we
receive this information.
Payments to our bank account are free of charge
For cash, cheques, online payments, BACS & CHAPS the
account details are:
Account name: PTL
Alliance & Leicester
Commercial Bank
Sort code: 72-00-00
Account number 04485386
SWIFTCODE GIRBGB22
IBAN CODE GB34 GIRB 7200 0004 4853 86
Transaction and Privacy Guarantee
Your transactions with PTL are safe.
The PTL payment system ensures confidentiality of your personal
data and safe use of your credit card for travel transactions.
PTL Transaction Guarantee
In the unlikely event unauthorized use of your credit card
occurs, first follow the reporting procedures specified by
your credit card provider, and then contact our Customer
Service Representative immediately. Most credit card companies
cover all charges that result from unauthorized use of your
credit card, or may limit your liability to GBP£ 50.00
- which is the maximum liability allowed under the US's Fair
Credit Billing Act. If your credit card company does hold
you liable for unauthorized charges made as a result of your
credit card purchase from Philippine Travels Hotels & Travel
Ltd., we will reimburse you for up to the maximum liability
-- GBP£ 50.00.
If you would like additional information on the Fair Credit
Billing Act, please contact the Bureau of Consumer Protection
or visit the Federal Trade Commission's website
( www.ftc.gov ).
Data Protection Policy
b) In order for PTL to be able to process enquiries, deal
with bookings, process payment and provide the Holiday ,
it is necessary for PTL to hold (in paper form, on PTL's
computer system and database) some of your personal details,
including the information contained in your Booking Form.
c) The personal information held by PTL will only be used
in order to put in place your travel arrangements. This will
mean that certain personal information will need to be disclosed
to those organisations providing certain elements of your
Holiday (for example the airline, hotel, insurers, in-flight
catering, car hire company, PTL's authorised agents and representatives
and so on). These disclosures involve information transfers
outside the European Economic Area and such countries may
not have the same safeguards for personal information as
in the UK.
d) By entering into a contract for the provision of your
Holiday with PTL, you confirm your agreement to your personal
information being dealt with as set out above.
e) From time to time PTL may wish to send you details of
other holiday packages and offers which it thinks may be
of interest to you. Part of the booking form asks you to
confirm by ticking a box that you consent to PTL doing this.
f) PTL do not sell your personal information to any third
party and only disclose your information to those involved
with the provision of your Holiday or involved with the booking
or travel arrangements.
Overbooking
and Overflows
Hotels, Resorts, Airlines & other Travel Industry suppliers,
without any prior notice to our company may unintentionally
overbook from time to time creating overflows. When such
instances happen, the Instant
Confirmation information provided
by our website's booking engine is automatically null and
void. In this situation you agree not to hold PTL liable
for any inconvenience our suppliers have caused. PTL will
however not process your Credit Card if you have already
supplied it as payment for the supposedly confirmed booking.
PTL will however contact you as soon as possible if such
circumstances do arise. PTL will do it's best to quote you
instead for alternative accommodation similar to your original
request in terms of category and rates.
Reservation Guarantee
Reservations secured via PTL are also now backed up with
our Reservations Guarantee. If your confirmed reservation
at the hotel (for which you have been issued a voucher) is
not available or cannot be honoured when you arrive to check-in
and no other room types that you had booked are available,
immediately contact our 24-hour Customer Service Agent at
the contact number(s) listed on your hotel voucher. Our Customer
Service Representative will arrange a room at another convenient
and comparable hotel and Philippine Travels Hotels & Travel
Ltd. will pay for the full cost of the first night's stay,
including any tax and service charges. Also, just provide
a receipt and we will also pay for all communication costs
to our office.
Child Policy
Most hotels in the Philippines allow children below 12 years
of age stay with 2 adults free of charge for accommodation
only, unless stated otherwise in the individual Hotel & Resort
information pages.
Bedding Type & other Special Requests
Bedding types & other special requests are not guaranteed
however we can request them for you but they are subject
to the hotel's availability.
Cancellation & No Show Policy
Cancellations less than 30 days prior to arrival attract
the first night room cost, GBp£ 10 admin fee, plus
charges of 4% of the transaction total.
Cancellations less than 48 hours prior to arrival and No
Shows - full duration of booking plus GBp£
10 admin fee, plus charges of 4% of the transaction total.
Additionally we will pass on any hotel charges according
to their terms and conditions.
Cancellation of Car Rentals & Transfers
Cancellations prior to cancellation deadline attract a GBp£ 10
admin fee, plus charges of 4% of the transaction total.
Cancellations less than 48 hours prior to arrival and No
Shows – full cost of the transaction total. Plus we
will pass on any hotel charges according to their terms and
conditions.
It is your responsibility to be at the correct meeting point
for transfers. Failing to do so is considered a No Show.
Amendments to bookings will attract a GBP£ 10 admin
fee. Additionally we will pass on any of hotel's charges
according to their terms and conditions.
Refunds Policy
To request a refund, please contact us at any of the following:
• By e-mail to accounts@philippine-travel.co.uk
• Philippine Travels Hotels & Travel Ltd. is committed
to providing you with a simple and efficient refund process.
Please note that shortening your stay during the high season,
periods of high occupancy, during trade fairs and conventions,
or failure to cancel your reservation prior to the due date
noted on your confirmation may result in a PENALTY CHARGE
being imposed by the hotel. If a PENALTY CHARGE is incurred,
this will be deducted from the amount refunded.
• Your confirmation email will specify the exact cancellation
due date (i.e. the deadline you must cancel by in order to
avoid any cancellation fee). Generally, the cancellation
due date is 5 days prior to arrival at the hotel. The PENALTY
CHARGE is usually one-night stay, unless specified on the
confirmation email. You should reply to the confirmation
email signalling your acceptance of the PENALTY CHARGES.
• Cancellation requests submitted via any of the means
above, prior to the due date noted on your confirmation,
will be automatically refunded but less GBp£ 25 plus
charges of 4% of the transaction total within 10 days of
receiving the request. Any cancellation request submitted
after the due date noted on your confirmation will also be
processed within 10 days, and any applicable PENALTY CHARGE
will be deducted from the amount refunded.
• Shortened stays, in most cases, will be refunded
within 10 days, net of any PENALTY CHARGES applicable, and
if you notify us (by any of the means above) prior to shortening
your stay, we can expedite the refund process.
If however, you notify us after checking out, some shortened
stay refunds may take longer because some hotels can be slow
to confirm the exact dates of your stay. If your refund is
likely to take longer than 10 days to process, we will notify
you via email upon receipt of your request.
Sailings
From time to time, ferries, cruise and liveaboard vessels
change their scheduled sailings, in this event, PTL will
do their best to assist with re-arranging their schedule
but cannot be held responsible for the consequences of these
changes, nor can they be liable for any costs that these
changes may cause howsoever they may be incurred.
Excursions,
transfers & tours
If asked, PTL representatives and agents will arrange excursions
for you. However, PTL accepts no liability for such excursions.
Your contract for such excursions will be with the company
providing the excursion or services, and not PTL. It is your
responsibility to be at the correct meeting point for transfers.
Personal Travel Insurance
We strongly advise you not to travel without insurance.
PTL can arrange personal travel insurance policy at very
competitive rates through A & H Risk Services Limited.
A summary of the policy can be found on PTL's website. A
specimen copy of the policy can be provided upon request.
Your contract for insurance will be with the insurers. Should
you decide to purchase insurance arranged by PTL, a copy
of the policy wording will be sent to you with your booking
confirmation. Please make sure you read through the policy
wording carefully as it will constitute a contract between
you and the insurer.
Travel advice
The Foreign and Commonwealth Office monitors all overseas
destinations and offers safety advice to British travellers
for various destinations.
Please contact them for the latest information at:
www.fco.gov.uk/travel and
www.doh.gov.uk/traveladvice
You can follow their advice before making a final decision
on your destination. PTL cannot accept any responsibility
for booking amendment or cancellation requests from clients
who have not sought this information prior to booking. It
is advisable to contact your doctor for advice before travel.
Complaints Policy & Procedures
Should you have any complaints about any aspect of the arrangements,
you must:
1) Immediately inform PTL's local representative and the
supplier of the arrangements concerned as problems can most
easily be dealt with on the spot. Please allow 24 hours to
resolve local problems.
2) If your problem is not resolved, contact PTL at admin@philippine-travel.co.uk
3) In the event that a complaint cannot be resolved at the
time, you must write to PTL's customer services department
within 28 days of your return from trip giving PTL full
details of your complaint. Failure to take these steps
will hinder our ability to resolve the problem and/or investigate
it fully and in consequence, any right to compensation
you may have may be extinguished or reduced.
Emergencies
In case of emergency in the Philippines we show here the
24 - Hours Tourist Assistance Hotline:
Phone: +63 (2) 524-1660
Phone: +63 (2) 524-1728
Your hotel is also well equipped to deal with emergencies
and they should be your first contact point.
Our offices in the Philippines are also at your service during
business hours.
The following phone numbers below are provided by public
directory listings. Please take note that we can not take
responsibility in case of changed or invalid numbers.
Department Of Tourism
Phone: +63 (2) 523-8411 to 30
Fax: +63 (2) 521-7374
Fax: +63 (2) 524-1567
Philippine Long Distance Telephone Company
Telephone Inquiry 114
Long Distance Dialing - National 109
Long Distance Dialing - International 108
Currency Conversion Policy
The currency converter if for guidance purposes only. The
actual amount charged could vary by around + or – 2%
during the time of processing.
Disclaimer
1. Philippine Travels Hotels & Travel Ltd. makes every
effort to ensure that any materials or rates displayed on
this website are accurate as at the date of issue. Changes
in market conditions or circumstances may occur after the
issue date which may make information displayed on this website
no longer accurate or no longer reflect the current position.
2. Philippine Travels Hotels & Travel Ltd. hereby expressly
disclaim any representation, warranty or undertaking in relation
to the accuracy, completeness, quality or adequacy of any
contents of this website. We will not be responsible for
any loss resulting from your relying on any information provided
on this website.
3. While Philippine Travels Hotels & Travel Ltd. makes
every effort to work with hotels which provide an acceptable
standard of service and accommodation for the price paid,
we hereby expressly disclaim any representation, warranty
or undertaking in relation to the quality or adequacy of
any hotel listed on our website.
About Philippine Travels Hotels & Travel Ltd.
Philippine Travels Hotels & Travel Ltd. is managed
by a team of British and Filipino nationals and has helped
people find great holidays & hotel bargains. You can
have a look at what a few of our many satisfied customers
have said about Philippine Travels Hotels & Travel Ltd.
on our Testimonials Page
PTL is a service which links hotel bargain-seekers with travel
wholesalers. The partners we have chosen are only the largest,
most reputable companies with long-time operations in the
Philippines.
___________________________________________________________________
Section B Holidays & flights booking
1. Definitions used in these Booking Conditions
PTL Philippine Travel Limited with registered office 25
Thackeray Drive Vicars Cross Chester CH3 5LP England (registration
number 04847105
)
Holiday Means the holiday booked by you or any person on
your behalf which is referred to in the PTL website or a
bespoke holiday arranged by email and/or telephone.
2. Important Notice
a) Please read the following conditions carefully. All Holidays
and other travel arrangements are sold by PTL subject to
these booking conditions.
b) No variations to these conditions shall be valid unless
agreed by PTL in writing.
c) All prices quoted for Holidays are in Pounds Sterling,
Philippine Pesos or GBp £ .
d) When you make a booking you will enter into a contract
with PTL. The contract will come into existence when PTL
issues you with a booking confirmation.
e) The contract will be made on the terms of these booking
conditions which are governed by English law and the courts
of England and Wales have jurisdiction to resolve any dispute
arising under these booking conditions.
f) Please note that, as between you and any of the suppliers'
whose services form part of your Holiday booking, the suppliers'
standard terms and conditions will apply. The suppliers'
standard conditions may limit or exclude liability, often
in accordance with international conventions. Copies of these
conditions may be requested in writing.
g) The booking for the Holiday must be made by a person
aged 18 or over. Such person accepts these conditions on
behalf of all members of the party and is responsible for
all payment due from the party.
3. Making a Booking
a) If, having looked at PTL's website, you would like further
information on a particular holiday package, you can contact
PTL by email or by completing one of the online
request or 'callback' forms.
b) If you decide to proceed to book a holiday, PTL will
take down all your details and your booking for the Holiday.
c) A booking confirmation form will be sent to you by e-mail
for you to sign and return to say that you agree to
the contents of the booking confirmation and acceptance that
you have followed the advice to visit the Government websites
to obtain appropriate travel and health advisory information.
These Booking Conditions provide your consent to our processing
your personal information in accordance with Clause 17 below.
d) These Booking Conditions form part of the booking confirmation.
Upon the booking confirmation being issued, a contract will
exist between PTL and you.
4. Special requests and excursions
a) Special requests - PTL will pass on any special request
you make for your Holiday arrangements to the appropriate
supplier but PTL does not guarantee that the request will
be met. Special Requests will not form part of your contract
with PTL.
b) Tours & Excursions - the only excursions PTL provides
are those listed in your itinerary and forming part of the
arrangements booked and paid for in the UK. If asked, PTL
representatives and agents will arrange excursions for you.
However, PTL accepts no liability for such excursions. Your
contract for such excursions will be with the company providing
the excursion or services, and not PTL.
5. Payment
a) Payment options:
Payments to our bank account are free of charge
For Cash, Cheques, online payments, BACS & CHAPS the
account details are:
Account name: PTL
Alliance & Leicester
Commercial Bank
Sort code: 72-00-00
Account number 04485386
SWIFTCODE GIRBGB22
IBAN CODE GB34 GIRB 7200 0004 4853 86
b) At the time of booking, you must pay a deposit, (if longer
than 10 weeks before departure) the amount of which varies
from 20% of the cost of the hotels involved plus the cost
of flight tickets, depending on the type of booking. At the
same time as paying the deposit, PTL you will need to pay
the insurance premiums if you choose to insure through [A
H Risk Insurance]. Upon your payment being processed and
cleared PTL will then send you the Booking Confirmation and
invoice - it is at this point that a contract will come into
existence between PTL and you.
Flights can be paid for direct to our agents, which cuts
out the middleman, and reduces the cost to you.
c) Carefully check the Booking Confirmation and invoice
as soon as it is received to make sure that it is correct.
At the same time, you should re-read these Booking Conditions.
If you have any query, please contact PTL immediately.
d) The balance of the cost of your Holiday is to be paid
no later than 10 weeks before departure, or, if earlier before
the date PTL specifies in the Booking Confirmation / Invoice.
If your booking is made within 10 weeks of departure, full
payment of the total Holiday cost is required at time of
booking. If PTL does not receive payment in full for your
Holiday by this date, PTL reserves the right to treat your
non-payment as a cancellation in which case cancellation
charges will apply. Details of cancellation can be found
in Clause 10 of these Booking Conditions.
6. Pricing and Surcharges
a) All prices and details of holiday and other travel arrangements
on the PTL website are accurate on the date such information
was published on the web-site but PTL reserves the right
to make changes to the prices for and details of holiday
and other travel arrangements. Prices can go up or down.
PTL will inform you of the current price of your Holiday
and of any other travel arrangements or services you are
interested in before your booking is confirmed by PTL.
b) PTL's travel arrangements and fares are subject to availability.
Once a confirmation invoice has been issued the price shown
on that invoice may only vary as outlined below or if you
amend your booking (see Clause 10).
c) The price of your travel arrangements can be varied due
to changes in transportation costs (e.g. airfares and cost
of fuel), changes in duties and taxes (including VAT impositions
and amendments by UK and Foreign governments) or fees payable
for services (e.g. landing taxes or embarkation/disembarkation
fees at ports and airports) or to reflect fluctuations in
exchange rates.
The Philippines announced a new VAT category on travel tickets
of 10% with effect from July 1st 2005. VAT was also raised
to 12% in Feb 2006
For more info please visit: http://www.bir.gov.ph
d) In the case of any small variation an amount equivalent
to 2% of the invoice price of the Holiday (excluding insurance
premiums and amendment charges) will be absorbed by PTL and
not passed onto you. Variations in excess of the 2% will
be surcharged to you together with an administration cost
of £10.00 per person and an amount to cover travel
agents' commission (if applicable). If this means that you
have to pay an increase of more than 10% of the invoice price
of your Holiday you will be entitled to cancel the booking
and receive a full refund of all monies paid (excluding insurance
premiums and amendment charges). PTL will consider an appropriate
refund of insurance premiums paid if you can show that you
are unable to transfer or reuse your policy. If you decide
to cancel in these circumstances you must do so within 14
days of the issue date on the surcharge invoice.
7. Personal Travel Insurance
PTL has arranged a travel insurance policy through [A & H
Risk Services Limited]. A summary of the policy can be found
at the 'Our Holidays' section of PTL's website. A specimen
copy of the policy can be provided upon request. Your contract
for insurance will be with the insurers. Should you decide
to purchase insurance arranged by PTL, a copy of the policy
wording will be sent to you with your booking confirmation.
Please make sure you read through the policy wording carefully
as it will constitute a contract between you and the insurer.
A & H Risk Services Limited contact details are as follows:
15 Kensington High Street London W8 5NP
Tel 020 7368 6500 Fax: 0207 368 6501
Emergency numbers: Tel 00 44 1273 321976 Fax 0044 1273 731261
Website: www.ahrisk.com
E-mail: info@ahrisk.co.uk
You are not obliged to use the insurance arranged with A & H
Risk Services Limited. If you do not, you must send PTL details
of the insurance arrangements you have made when submitting
your booking form.
8. Sailings
From time to time, ferries, cruise and liveaboard vessels
change their scheduled sailings, in this event, PTL will
do their best to assist with re-arranging their schedule
but cannot be held responsible for the consequences of
these changes, nor can they be liable for any costs that
these changes may cause howsoever they may be incurred.
9. If PTL makes changes to/or cancels
your Holiday
a) Changes to your Holiday
i) PTL reserves the right to change the description of any
flight and/or ground service before you book, in which case
you will be told before a confirmation invoice is issued.
ii) It is unlikely that PTL will have to make any changes
to your travel arrangements, but PTL does plan the arrangements
many months in advance. Occasionally PTL may have to make
changes and PTL reserves the right to do so at any time.
Most of these changes will be minor and PTL will advise you
(or your travel agent if applicable) of them at the earliest
possible date. Occasionally, PTL may need to make a major
change to your Holiday.
iii) Major changes to your Holiday may include the following:
a change before your departure involving a change to your
resort or your accommodation to a lower classification as
determined by the rating on the website, in either case for
a substantial part of the holiday; a change of airport or
a change in flight times by more than 12 hours. These are
examples only and there may be other significant changes
which constitute major changes. A minor change is any other
change. PTL has the right to make minor changes any time
and are not obliged to advise you of them before departure
or pay you any compensation.
iv) If PTL makes a major change to your Holiday, PTL will
inform you (or your travel agent) as soon as reasonably possible
if there is time before your departure. You will have the
choice of either:
a. accepting the amendment as notified;
b. purchasing another holiday (subject to availability)
from PTL with the price difference payable/refundable by
or to you as appropriate; or
c. canceling your Holiday and receiving a full refund of
all monies paid.
v) Whichever of the three above options is chosen by you,
PTL will pay compensation using the scale below unless the
change is for reasons of "force majeure":
Period before departure within
which notice of |
Amount of compensation |
major change is made to you |
payable per person |
Less than 15 days |
£40 |
Between 27 and 15 days |
£30 |
Between 41 and 28 days |
£20 |
Between 56 and 42 days |
£10 |
More than 56 days |
Nil |
The compensation that PTL offers does not affect your statutory
or legal rights.
b) Cancellation of your Holiday
i) PTL must reserve the right to cancel your Holiday in
any circumstances.
ii) If PTL is forced to cancel your Holiday for any reason
other than failure on your part, PTL will inform you (or
your travel agent) as soon as possible. You will have the
choice of either:
a. purchasing another holiday (subject to availability)
from PTL with the price difference payable/refundable by
or to you as appropriate; or
b. receiving a full refund of all monies paid to PTL in
respect of your Holiday.
In addition, unless the cancellation by PTL of your Holiday
has been caused by "force majeure" (defined in
Clause 11 below) compensation will be paid on the scale set
out in Clause 9 a) v) above.
iii) PTL will not cancel your Holiday less than 8 weeks
before your departure date, except for reasons of force majeure
or failure by you to pay the final balance by the date specified
on the confirmation invoice.
iv) Very rarely PTL may be forced to curtail your Holiday
after departure where a 'force majeure' situation has arisen.
In this situation PTL regrets that it cannot make any refunds,
pay any compensation or be responsible for any costs or expenses
incurred by you as a result. If a force majeure situation
should arise after your Holiday, PTL reserves the right to
allow its local representatives, agents or associates to
alter the planned itinerary and accommodation on your behalf,
and in this instance no compensation will be paid.
10. If you wish to cancel or change your Holiday
a) Amending your travel /flight amendments
i) If after booking you wish to change your travel arrangements,
PTL will do its best to meet your new requirements. You will
need to confirm your instructions in writing and pay an amendment
fee of £35 per booking. Also you must pay any costs
PTL incurs in making the amendment, including any charges
that may be levied by suppliers (e.g. airlines, hotels).
Please note that some travel arrangements (e.g. air tickets)
may not be changeable after a reservation has been made and
any alteration request could incur a cancellation charge
of up to 100% of that part of the arrangements. Sometimes
an airline will charge a fee to make amendments and will
insist on you purchasing a new ticket if changes are made.
For example, a change of name on or other alteration to an
airline ticket normally incurs a 100% cancellation and rebooking
fee being charged by the airline in addition to the amendment
fee payable to PTL.
ii) If you are prevented from traveling, you have the right
to transfer your Holiday booking to another person subject
to both the original client(s) and the transferee(s) paying
all costs incurred by PTL in doing so. However the arrangements
must remain exactly the same. PTL will use all reasonable
endeavors to facilitate the transfer and in cases where a
transfer is made an additional administration charge of £100
per person must be paid.
b) Cancellation before departure
i) For you or any member of your party to cancel from the
booking or cancel the entire booking once it has been accepted
by PTL, PTL must be sent written notification by recorded
delivery post. The cancellation must be made by the person
who made the booking. As PTL incurs costs if you cancel,
PTL will retain the deposit you have paid and additional
cancellation charges will be applied from the date the letter
is received according to the scale in Clause 10 b) ii) below.
ii) The cancellation charges are applied as a percentage
of the Holiday cost excluding amendment charges and insurance
premiums, some hotels require rooms and holidays that are
supplied from allocations to be guaranteed and cannot therefore
be refundable in any event. And you must pay any costs PTL
incurs in making the amendment, including any charges that
may be levied by suppliers (e.g. airlines, hotels).
Number
of days between the date the written |
Cancellation
charge |
cancellation
notice is received by PTL and |
|
departure |
|
More than 56 days |
10% of total Holiday cost plus
the selling price of any flight tickets |
Between 28 and 56 days |
60% of total Holiday cost plus
the selling price of any flight tickets |
Between 27 and 7 days |
90% of total Holiday cost plus
the selling price of any flight tickets |
Less than 7 days |
100% of total Holiday cost plus
the selling price of any flight tickets |
iii) In the event of cancellation, flight tickets, amendment
charges and insurance premiums are not refundable.
c) Cancellation and changes after departure
i) PTL will do its best to implement any changes to your
itinerary which you request once your Holiday has commenced,
but cannot guarantee it will be possible. In the event of
such amendments being made you will be liable for any cancellation
charges that may be charged for the services originally booked,
and for the booking of revised arrangements and the arrangements
themselves.
ii) As a basic principle, no refunds will be paid if you
do not complete your Holiday. However, should PTL be able
to obtain a refund from hotels or suppliers for services
not used, PTL will pass this onto you, after deducting reasonable
administration charges. PTL's responsibility will not extend
beyond this refund.
iii) No payments will be made, or compensation given in
respect of claims for contingent liability or inconvenience
experienced by clients.
iv) No refund can be made on lost, mislaid or destroyed
tickets or vouchers.
d) Changes and amendments to holidays incur a £25
charge plus the hotel's charges according to their terms
and conditions.
i) In the event of short notice cancellations and amended
travel plans, we will notify the hotel of your amended schedule.
ii) We will notify you of the hotel charges as soon as possible.
Cancellations & 'No show's will incur penalties according
to the hotel’s policy.
iii) If you inform us that you wish to check out before
the scheduled date, we will notify the hotel and inform you
of their charges.
IMPORTANT NOTE
If you have taken out holiday insurance you may be able to
recover the cancellation charges, so check your policy
for details. Never travel without insurance. It is your
responsibility to ensure you are adequately covered by
insurance.
11. Force majeure
PTL will not pay compensation where the performance or prompt
performance of PTL's contractual obligations is prevented
or affected by circumstances amounting to force majeure.
Force majeure means any event or circumstance which PTL or
the supplier of the services in question could not foresee
or avoid. Such events may include but are not limited to
war or threat of war, insurrection, riots, strikes, civil
action, decisions by governments or governing authority,
technical or maintenance problems with transport, changes
of schedules or operational decisions of air carriers, terrorist
activity and its consequences, industrial action, natural
or nuclear activity, adverse weather conditions, fire and
all similar events outside PTL and/or the relevant suppliers
reasonable control.
12. Brochure & website
Accuracy
a) PTL checks the information included within the PTL website
on a frequent basis, however, changes do occur. Airlines
may change their schedules and routes, hotels may close and
government regulations may change. PTL will do its best to
keep you informed of any changes to the Holiday you have
booked prior to departure.
b) PTL takes every care in ensuring that the information
on the website is correct at the time the information is
loaded onto the website. However, subsequently minor alterations
may arise. PTL reserves the right to change any of the prices,
services or other particulars contained on the website at
any time before PTL enters into a contract with you. If there
is any change PTL will notify you before PTL enters into
such contract.
c) The information contained on the website is the sole
responsibility of PTL. It is not issued on behalf of and
does not commit the airlines mentioned in it or any airlines
whose services are used in the course of the tours. Hotel
classifications given by us and 'Holiday Fact sheets' are
for guidance only. They are not based on any national or
international classification system, they are the opinions
of our staff or agents and are quite subjective.
13. PTL's liability to you
a) PTL and any suppliers providing any service or facility
involved in any travel arrangements you book with PTL in
the UK is obliged to provide services and facilities with
reasonable care and skill.
b) Where you do not suffer death or personal injury, PTL
accept liability should any part of your Holiday package
not be as described on the website and/or itinerary and not
be of a reasonable standard, and, subject to d), e) and f)
below, will pay you compensation of an amount which could
be reasonably and properly expected, taking into account
all the relevant circumstances PROVIDED THAT PTL's liability
will be limited to a maximum of two times the cost of your
Holiday. Should you receive any sum from a supplier (for
example, from an airline due to the Denied Boarding Regulations
1992 which case sums paid by the airline constitute the full
amount of your entitlement to compensation for all matters
flowing from the airline's actions) then such sum will be
deducted from any sum paid to you as compensation by PTL.
c) Where you suffer death or personal injury as a result
of an activity forming part of your package, PTL accept responsibility
subject to d), e) and f) below.
d) PTL accept liability in accordance with a), b) and c)
above and subject to e) and f) below EXCEPT WHERE the cause
of the failure in your Holiday or any death or personal injury
you may suffer is:
i) your own fault, or the actions of someone unconnected
with the Holiday PTL has booked for you; or
ii) due to unusual or unforeseeable circumstances or events
which neither PTL, nor its servants, agents or suppliers
could have anticipated or avoided even with the exercise
of all due care.
e) Where a claim (whether for personal injury or non personal
injury) arises out of loss or damage suffered during the
course of air travel, rail travel, sea travel, road travel
or hotel accommodation, the amount of compensation you will
receive will be limited in accordance with the provisions
of any relevant International Conventions.
f) PTL's acceptance of liability in a), b), c), d) and e)
above is conditional upon you transferring to PTL any rights
that you may have against the supplier or any other person
who are in any way responsible for the failure of your package
or any death or personal injury you may suffer. You should
cooperate fully with PTL and its insurers should PTL or the
insurers wish to enforce those rights. Finally, it is a condition
precedent of such acceptance of liability that you follow
the procedures for the notification of complaints set out
in Clause 16 below.
g) In respect of other travel arrangements made by PTL on
your behalf, in consideration of the fact that PTL acts only
as a booking agent, PTL has no liability whatsoever for any
aspect of the arrangements and, in particular, no liability
for any loss, personal injury or death however incurred,
except where caused by PTL's own proven negligence.
h) Other than as set out above, and as is detailed elsewhere
in these Booking Conditions, PTL shall have no legal liability
whatsoever to you for any loss, damage, personal injury or
death which you suffer arising directly or indirectly from
any aspect of any Holiday booked with PTL.
14. Conditions of Carriage
a) PTL accepts responsibility for the proper provision elements
of your Holiday. However, PTL is recognized as an organizer
for travel and holidays only and, as such, does not control
or operate any airline, transport, hotel or any other facility
or service mentioned on the PTL brochure. In accordance with
this, the terms and conditions of each supplier of each service
incorporated in this contract will apply to you, as will
certain circumstances which may be subject to international
conventions between countries, all of which could limit or
exclude its liability to you.
b) For the avoidance of doubt, each transportation company's
own 'Conditions of Carriage' will apply to you on that journey
and you acknowledge that all of these terms forms part of
your contract with us as well as with the relevant transport
company.
15. Travel documents, flights and your obligations
a) PTL aim to send out your travel documents 14 days prior
to departure by first class post but cannot be held responsible
for documents lost in the post. Special, Recorded or Registered
post can be arranged at an additional charge. If tickets
are lost in the post and a new set of tickets has to be issued
you may have to pay to re-issue the tickets. A form of indemnity
will have to be filled in to claim your money back, which
can take 6 months. The form of indemnity is subject to an
administration fee of £75 per passenger.
b) Purchases by credit or debit cards where payment does
not take place in person - in accordance with mail order
regulations, all documents will be posted to the billing
address of the credit/debit cardholder and not the address
of the passenger (unless they are one and the same).
c) The flight details shown are for guidance only and are
subject to change, final details will be confirmed on your
travel documentation. The times shown on all tickets are
local times and check in for both outward and return flights
is at least 2 hours prior to the departure times on the travel
documents. PTL accepts no responsibility for customers who
arrive late for the check in and miss their flight as a result
nor can PTL accept responsibility for any loss by you of
your Holiday/flight travel tickets, vouchers or coupons.
d) A flight described as "direct" will not necessarily
be non-stop. All departure/arrival times are provided by
the airlines concerned and are estimates only. They may change
due to air traffic control restrictions, weather conditions,
operational/maintenance requirements and the requirement
for passengers to check in on time. PTL will advise if there
is any change to a departure/ arrival time previously given
to you or shown on your ticket but you are also strongly
advised to reconfirm your flights, including departure times,
with the airline, 72 hours prior to departure. PTL is unable
to make any special arrangements for you if you are delayed;
these matters are at the sole discretion of the airline concerned.
e) Travel is also subject to operational decisions of carriers
and airports which may result in delays and diversions. Please
note that minor carriers sometimes change the departure time
of short-haul or domestic flights at short notice, and in
some instances, schedules shown in the computers of transatlantic
carriers differ from those actually flown by smaller local
carriers. PTL advise you that it is your responsibility to
be meticulous in locally reconfirming directly with the carrier
operating the flight. PTL accept no liability for the consequences
of flights missed owing to the passenger's failure to reconfirm.
f) You undertake to behave in such a manner as in no way
to cause or be likely to cause damage, distress, danger or
annoyance to other clients, property and/or any third party.
If, in the view of ourselves, our employees, agents or suppliers,
any client is in breach of this clause, PTL reserve the right
to refuse to accept you as a customer, terminate its contract
with you and neither PTL nor the providers of any of the
services in question will have any further contractual obligations
to you, either in respect of covering any expenses, paying
any compensation or refund, or arranging for your return
home. If the Captain of your flight considers that you could
be disruptive on the flight and does not allow you to board,
PTL will treat this as am immediate cancellation of your
booking by you from that moment and you will have to pay
full cancellation charges (see Clause 9).
g) The name on your airline tickets should be the name that
appears on your full passport.
h) Please ensure that you are aware of all passport, visa
and health requirements and that you allow adequate time
to obtain them. You must check applicable requirements with
the relevant Embassy, Consulate or Passport Agency. Many
countries require that your passport is valid for six months
beyond the period of your stay. Requirements can change and
it is your responsibility to ensure that you comply with
applicable passport, visa and health requirements and take
all necessary documents with you to gain access to any country
or region to which you make travel arrangements or transit
through. PTL cannot accept any responsibility for customers
who do not possess the correct documents and if you fail
to do so, you will be solely responsible for any cost, loss
or damage that you incur as a result of your failure.
Helpful information can be found on the websites
www.fco.gov.uk/travel and
www.doh.gov.uk/traveladvice
The Foreign and Commonwealth Office monitors all overseas
destinations and offers safety advice to British travelers
for various destinations. Please contact them for the latest
information and take their advice before making a final decision
on your destination. PTL cannot accept any responsibility
for booking amendment or cancellation requests from clients
who have not sought this information prior to booking.
16. Complaints procedure
Should you have any complaints about any aspect of the arrangements,
you must:
a) Immediately inform PTL's local representative and the
supplier of the arrangements concerned as problems can most
easily be dealt with on the spot.
b) if your problem is not resolved, contact PTL on admin@philippine-travel.co.uk or
send an e-mail to: customerservice@philippine-travel.co.uk
c) In the event that a complaint cannot be resolved at the
time, you must write to PTL's customer services department
within 28 days of your return from trip giving PTL full details
of your complaint. Failure to take these steps will hinder
our ability to resolve the problem and/or investigate it
fully and in consequence, any right to compensation you may
have may be extinguished or reduced.
d) In the event that a complaint cannot be resolved at the
time, you must write to PTL's customer services department
within 28 days of your return from Holiday giving PTL full
details of your complaint. Failure to take these steps will
hinder our ability to resolve the problem and/or investigate
it fully and in consequence, any right to compensation you
may have may be extinguished or reduced.
Philippine Travels Hotels & Travel Ltd. Company Reg.
in England & Wales 4847105
Philippine Travels Hotels & Travel Ltd.
admin@philippine-travel.co.uk | admin@philippine-travel.co.uk
Reg. in England & Wales
4847105
